Frequently Asked Questions

Everything you need to know about your Vitaly order.

What materials are used in Vitaly jewelry?

We primarily use high-quality 316L stainless steel, which is durable, rust-resistant, and 100% recyclable. Our gold and silver finishes are achieved through advanced ion plating for maximum longevity.

How long does shipping take?

Standard domestic shipping typically takes 3-7 business days. International orders may take 7-14 business days depending on the destination and local customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale and cannot be returned.

How do I find my ring size?

We provide a comprehensive size guide on every product page. If you are between sizes, we recommend sizing up for a more comfortable fit.

Is your jewelry waterproof?

Yes, our stainless steel pieces are waterproof and sweat-proof. You can wear them in the shower or at the gym without worrying about tarnishing or skin discoloration.

Do you offer a warranty on your products?

Every Vitaly piece comes with a one-year warranty covering any manufacturing defects. This does not cover accidental damage or normal wear and tear over time.